Our Clinic Policy
CONSULTATION – We are dedicated to helping clients achieve their skincare goals. Towards that end, our Vitalglow team offers complimentary consultations to better understand each individual’s skincare needs. Based on a private skin analysis and conversation, both client and Vitalglow will design a treatment plan that will best meet the expectations of the client.
SCHEDULING – Appointments are preferred, but not always necessary. If we have an available Vitalglow technician, we will be happy to provide your desired treatment. However, most procedures are booked several weeks in advance.
ARRIVAL – Check-in with front desk at least 15 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical skin spa, we require that all new clients fill out skin care history information and treatment consent forms.
LATE ARRIVALS – Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the other client’s sessions can begin on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible, however with some treatments, it may be necessary to reschedule you. If you are 20+ minutes late for your scheduled treatment, you will be considered a "no-show" and charged for 100% of your service fee.
CANCELLATIONS – Your scheduled appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us 24 hours in advance to avoid a charge for 100% of treatment scheduled. All services re-scheduled or cancelled on same day of appointment or missed without notice 100% of treatment price will be charged.
PRODUCT RETURNS – Your satisfaction is our utmost concern. If you are not satisfied with one of your products, please bring in the product with your receipt within two weeks of the purchase. We will gladly exchange the full value of the returned product for a product or products that are more suited to your desired result. If you do not wish to have a product exchange, we would be happy to give you a credit towards one of our services or a refund credited back to you in the same method of payment used for purchase.
ADDED COMFORT – With any of our medically based treatments, a topical anesthetic cream is available and can be applied 15 minutes before your treatment. You may order your cream when you schedule your appointment.
PAYMENT – Vitalglow accepts cash, Debit, Visa, MasterCard, Discover and American Express. We also have custom financing packages available for several of our series of treatments.
Vitalglow reserves the right to refuse services at our discretion.
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